Control What You Can: Risk Reduction and Recovery Technology | Modern restaurant management


Controlling variables in the restaurant industry can feel like a mole’s game if you don’t have the right tools at hand. Especially in a time when the industry is changing rapidly due to the pandemic, juggling things like food costs, keeping full shifts and food safety can seem more difficult than ever.

Fortunately, controlling the variables that may pose a risk to your business is within your reach. Modern catering technology can provide peace of mind for operators concerned about food safety violations, labor law errors, tampered data and more.

If you’re looking for ways to reduce the risk to your operations, here are some steps operators are taking to protect their operations.

1. Double the focus on food security

Food safety concerns and foodborne illness can seriously damage your brand’s reputation. However, no matter how dedicated your employees are to safe eating practices, it only takes one mistake to make potentially sick customers, which is why many restaurants are turning to technology for added peace of mind. food security.

With food safety software, you can ensure line checks are performed correctly, at required intervals, and know if changes have been made to the data and by whom. Plus, Bluetooth sensors help you keep an eye on refrigerators and freezers, so you know as soon as possible if they are outside a safe temperature range.

Employees are always your first line when it comes to food safety, but good technology serves as a back-up for one of the most important parts of your business.

2. Be proactive in respecting labor laws

No one wants to intentionally break local labor laws, but manual scheduling and clocking makes it all too easy to miss something like employees not taking required breaks or scheduling back-to-back shifts.

These common mistakes are easily avoided with work planning software. In addition to helping plan workforce needs based on sales forecasts, modern workforce planning and planning software can help every site comply with state and local labor laws. Mandatory breaks, times minors can work, how far shifts can be scheduled, or other requirements can be enforced at the state or store level to help your managers avoid non-compliance when defining the schedule.

3. Increase the rigidity of training information

Many restaurants are essentially having to train new employees right now. Many long-time hospitality workers left the industry in 2020, and restaurants are facing a small workforce, new employees to the industry, and pent-up consumer demand for food services. Especially for employees new to the restaurant business, it’s all too easy to overlook training information that can put your business at risk.

Fortunately, the training has come a long way from the welcome package and a week of colleague observation. You can create micro-learning moments that remind and reinforce key takeaways for employees through alerts, push notifications, or quick reminders during shift meetings. Additionally, you can create a document library for your employees with videos, cheat sheets and other training materials so that it is always available for employees who need a refresher.

4. Monitor health and sanitation in the event of a pandemic

With the spread of the delta variant of COVID-19 and likely future variants, many customers want to continue dining out, but still consider COVID risk mitigation procedures an important part of their decision-making process when deciding where to dine.

Having clear health and sanitation processes and communicating them to employees and customers goes a long way in ensuring that your guests can come back and feel safe, no matter what twists and turns lie ahead.

Digital checklists and reminders help employees adhere to evolving pandemic safety procedures, such as cleaning at specific intervals or mask requirements. Plus, all of this is stored in a way that keeps a clear record of what has been done in case local health authorities need it.

5. Quickly spot compliance issues

Traditionally, restaurants see potential risks weeks or months later after reports have been compiled and emailed across the company. Strong business intelligence and reporting tools make it easier than ever to spot potential risk areas before they become a problem.

Creating automatic, real-time reports at all levels of your business is a critical part of reducing risk. Obtaining these reports allows you to see trends in procedural adherence, whether data changes frequently after entry, and more.

Running a restaurant doesn’t have to feel like you’re juggling too many balls in the air. Modern restaurant technology has acquired the sophistication to help you run your business efficiently, maintain your margins, and reduce the risks that could threaten your brand’s reputation.


About Imogene T. Bishop

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