Food delivery and service robots: new face of the restaurant industry | modern restaurant management

The development of robotics in the post-pandemic scenario has changed the overall scenario for industries, especially the restaurant industry. The importance of food delivery and service robots has grown across the restaurant industry. This is due to the uncertainties facing restaurants globally. In order to deal with these uncertainties, top players have had to strive to bring technological advancements to survive and recover from the losses caused by the pandemic.

Future Market Insights, an ESOMAR-certified market watch and research firm, says technological advancements in robotics have led food manufacturers to reconsider their orthodox human-based manufacturing operations and move to robotics. It is an exceptional decision to use such contactless robotic services and avoid human-to-human interactions in the restaurant industry. In this blog, we will discuss the changing face of the restaurant industry following the introduction of food delivery and service robots.

Rise of Service Robots – A new era of human-like services

According to the International Organization for Standardization, a service robot performs functional tasks for humans or equipment, excluding industrial automation applications. The rise of service robots is the result of different levels of mechanical and artificial intelligence.

Service robots operate at two levels of intelligence, from delivering food to taking care of consumer queries. This has spawned a whole new era of human-like, interactive, intelligent services with emotional and social capabilities. Bots are able to improve the customer experience by analyzing online reviews of hotels and restaurants.

There are several applications in food processing units that already use robots, such as meat processing, fruit and vegetable handling, and picking and placing processed foods. Major key players in the catering and service industry are working on the development of robotic services to improve and meet current requirements. For example, LG Electronics has tested robots that can replace workers in the service sector. The company’s robots are designed to perform tasks such as delivering food and beverages to customers in hotels and airport lounges, managing hotel check-in and check-out services, and even transportation. luggages.

Additionally, in January 2021, Hyundai Robotics launched what it describes as a “food and beverage service robot” for the restaurant and catering industry. The new robot can be found in the “genius room” of the new shabu-shabu (a popular Japanese dish) restaurant. With the introduction of KT’s personalized AI service, when a customer places a voice order through the Giga Genie terminal, the robot delivers food, refills, plates, water and other items to Table. The robot will increase restaurant efficiency by recognizing a customer’s request from the kitchen and respond quickly and reduce employee fatigue.

Contactless food delivery – Robots are taking over the streets

Contactless food delivery options have been making the rounds on the internet, especially after the pandemic hit the world. Companies are pushing their limits to launch amazing contactless delivery options by letting robots take over the streets.

Uber Technologies released a major innovation in March 2022. The project involved launching pilot food delivery services with self-driving vehicles in two California cities. Uber has announced plans to add electric vehicle charging stations to its global driver app. The announcements are part of Uber’s annual product event where the transportation and food delivery company showcases the latest updates to its app.

The self-driving car pilot is in collaboration with Motional, the self-driving joint venture of Hyundai Motor Co and Aptiv PLC, and was originally announced in December 2021. Under the plan, vehicles from both services are actively monitored by human operators.

Launch of Flippy 2 – A robot that flips hamburger patties at Miso Robotics

In November 2021, California-based startup Miso Robotics, the startup transforming the restaurant industry with intelligent automation, unveiled the latest model of Flippy, its flagship product, aptly named Flippy 2.

Based on key learnings and feedback from innovation partner White Castle, which deployed the original Flippy, the company announced that its Flippy 2 takes on the work of an entire frying station and performs more than twice as much more food preparation tasks compared to the previous version, including the basket. filling, emptying and return. The robotic kitchen system acts as a fry cook, identifying patties on a grill, tracking them as they cook, flipping them and even placing them on a bun.

Flippy 2 features the all new AutoBin™ system for smaller volume and specialty foods like onion rings or chicken fillets, giving restaurants an even more efficient and complete frying solution. Each bin contains a complete French fries basket customized to the specific needs of the kitchen.

Robotic Pizza at Picnic

Robotic pizzas have seen a surprising trend over the past few years. After the success of robotic pizza in Zume, Picnic announced a raise of $16.3 million in May 2021. Another $4.2 million in July helped push the business north of $38 million . After that, the startup announced that it was finally ready to launch its first device, following various pilots in various industries including restaurants, hospitality, entertainment and theme parks.

The Picnic Pizza System is a pizza assembly machine that allows a single employee to produce up to 100 custom 12-inch pizzas per hour. Fresh ingredients are distributed on a handmade dough and the recipe follows later.

What’s next for robots in restaurants?

The food processing industry has been a bit slow to mainstream industrial robots as the industry is mostly made up of small and medium enterprises. The use of robotics in restaurants proves to be quite lucrative when realizing the potential of robotics in the industry. The use of robotics makes the overall business more efficient because the use of technology can help a business grow.

The proliferation of robots further helps manage repetitive tasks in the kitchen, allowing humans to focus on other activities, such as indoor interactions. From bars to kitchens to food delivery, robots are changing the overall face of the global restaurant industry.

About Imogene T. Bishop

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