Article written by Greg Staley, CEO, Synergy Suite
There are many things that can keep you awake as a restaurateur. Variables such as rising food and labor costs, the possibility that a food safety issue could make customers sick, or that a new employee forgets their training and creates a bad customer experience are all stressful. Whatever your concerns, chances are there are tools to help you control what previously seemed out of hand to you.
Modern catering technology offers valuable tools to give you peace of mind about the things that previously kept you in the loop. As the restaurant industry continues to find its place in this new normal, using traditional methods to juggle things like food costs, it can be harder than ever to maintain full shifts and Food Safety. The good news is, it doesn’t have to be.
Reducing risk in areas that pose a danger to your business is within your reach. Restaurant technology can help you navigate issues like food safety violations, labor law errors, tampered data, and more. This allows you to reduce risks within your operation and better protect your business.
1. Training that sticks to employees
Staffing issues for restaurants are complex, but one of the side effects of many longtime hospitality workers leaving the industry in 2020 is that restaurants find themselves training what is essentially new staff.
The pent-up consumer demand for meals is high and it can be overwhelming for new hires trying to remember something they saw a coworker do twice during orientation. These seemingly minor slippages can lead to food safety issues, incorrect ordering, or other bad customer interaction, putting your business at risk.
A welcome package and a few days of observation at work are not enough. If you want to create training that helps employees when they need it, you need to start building a training library that they can access on the go. Short how-to videos, quick start guides, and even physical flash cards can all be ways to create micro-learning moments that remind and reinforce key takeaways for employees through alerts, push notifications, or reminders. quick reminders during shift meetings.
2. See data trends to help all locations
Historically, restaurants generate reports weeks or even months after the activity they report. This not only creates greater exposure to risk by not catching problems early, but it also means that you also don’t identify positive behaviors quickly so they can be implemented in other places.
Robust business intelligence and reporting tools make it easier than ever to spot potential risk areas before they become a problem. Creating automatic, real-time reports at all levels of your business is a critical part of reducing risk. Obtaining these reports allows you to see trends in each area of ââyour operations so you can act quickly.
3. Make the culture of food safety a priority
Food safety issues and foodborne illness are a concern for every restaurant and any misstep can seriously damage your brand’s reputation. Your employees are always on the front lines of food safety, but even the most dedicated employees can make mistakes. That’s why many restaurants are turning to technology for added peace of mind when it comes to food safety.
Food safety software has evolved rapidly, now allowing you to ensure that things like line checks or other safety checklists are performed correctly using things like edit logs and audits. Photo. Plus, you can keep tabs on your gear with Bluetooth sensors to receive alerts as soon as they go out of a safe temperature range, helping to avoid spoiled and wasted food.
4. Monitor health and sanitation in the event of a pandemic
The spread of the delta variant of COVID-19 and likely future variants has led many customers to reaffirm the importance of COVID-19 risk mitigation in their decision-making process when deciding where to dine.
It’s important not only to track data-driven remediation, but also to reassure customers about their safety on a more emotional level. This communication that you value employee and customer safety goes a long way in building trust between the brand, employees and customers.
Tools like digital checklists and alert banners help employees adhere to evolving pandemic safety procedures, such as cleaning at specific intervals or mask requirements. Plus, with a digital recording, you can easily pull reports on health and safety behaviors to see where you might need a little help or where things are going right.
You don’t have to always feel late when it comes to risk mitigation. Advances in restaurant technology have allowed you to effectively run your business, maintain your margins, and reduce risks that could threaten your brand’s reputation.
About the Author: Greg Staley is the CEO of Synergy Suite, a restaurant management platform at the back of the house. Greg is focused on facilitating better visibility and increased profitability for restaurant chains through the use of smart, integrated back-of-house technology. For more information or to discuss SynergySuite solutions, please contact Greg at [email protected]