Restaurant Retention: How to Keep Employees Happy | modern restaurant management

During the Great Resignation at the end of 2021, an impressive number of employees left their jobs in search of new opportunities. Lack of opportunities, low pay, difficulty caring for children and feeling disrespected at work were among a wide variety of factors listed as motivators. Of those who left their workplace, a quarter worked in the hospitality industry.

At the start of 2022, there were still 11.5 million jobs open as organizations were challenged to hire amid unprecedented competition for talent. With 70% of restaurateurs reporting labor and staffing issues and not being able to keep up with demand, how can restaurants improve employee satisfaction and retention?

There is good news! In addition to paying a competitive salary, there are many other ways restaurateurs can increase employee satisfaction and happiness.

Give responsive feedback

“Sixty-nine percent of employees say they would work harder if they felt their work was better recognized. – OfficeVibe Survey

A recent survey by OfficeVibe shows that 39% of workers feel they are unappreciated at work and 65% of employees say they wish they had more feedback at work. Make sure you regularly give positive feedback (both positive and constructive) and that you are open to receiving feedback as well.

Employees value knowing where they can improve and how their contributions help the company. By creating a safe space where feedback can be heard and received by all team members, you’ll be able to stay on top of what individuals think of their work. This way you can fix any problems before they turn into bigger problems.

Provide opportunities for professional development and advancement

According to a LinkedIn survey, 94% of employees say they would stay with a company longer if it invested in their learning and development. By investing in the development and career goals of your employees, your team members will gain valuable confidence, knowledge and life skills. Consider investing in online courses, mentoring, or letting employees take on new responsibilities. As restaurants add shadow kitchens or new delivery options, new skills/positions for your employees may have arisen due to changing consumer preferences in the industry. For example, maybe an employee wants to test delivery driving or move into technology management.

Look for other ways to build professional development and leadership skills. Employees who receive professional training, mentorship and growth potential are empowered to learn new skills and better handle new responsibilities.

Simplify everyday stressors

Dealing with a malfunctioning POS, malfunctioning computer, or slow ordering kiosk can be infuriating. By ensuring your restaurants have the necessary equipment and software, you can minimize frustration and maximize productivity. Even something as simple as fixing that old receipt printer that’s always jamming paper can make your employees’ day a little easier.

There is no magic wand that can remove nightly cleaning checks or health inspections. But you can make tedious processes easier, faster and more accurate with digital tools. Today’s innovative technology solutions allow employees to complete their daily tasks quickly and efficiently, so they can get on with their favorite tasks, like interacting with guests and serving delicious meals.

Make life a little easier for employees by simplifying and updating the tools, systems, and processes they use in their day-to-day work. Regularly talk to your staff about the pain points they are experiencing and ask them how you can help them.

Use a digital scheduling system

In line with the right tools for the job, you’ll especially want to make sure you have the right scheduling software, as this is one of the most common pain points for restaurant workers. Updated scheduling systems eliminate the need for printed, emailed, or outdated scheduling methods. Notably, many restaurant workers quit their jobs due to a lack of hours or burnout from working too much.

By using a scheduling system, you can not only ensure you have enough staff at the right time, but you can also let employees enter their availability and ensure they get the right amount of work to meet their goals. and individual needs. A digital scheduling system takes the hassle out of managing multiple employee schedules and countless hours of work. Plus, restaurant scheduling software will simplify the scheduling process, making it easier for you to create schedules that work for both your restaurant and your team.

Small Gifts of Gratitude

Never forget the impact a small gift of gratitude can have. Whether in a work or professional environment, a little thank you for a job well done or a compliment after a long day can really brighten up someone’s day.

Remember to say thank you to your employees often and sincerely. Go the extra mile and send a birthday gift or write a thank you note. Employees who feel valued are more likely to be engaged and happy to be at work. By celebrating small wins – at staff meetings, on social media, or through small gifts or bonuses – you can ensure that your appreciation is communicated to your staff. Employees who feel valued are more likely to work harder, stay longer, and be happier at your restaurants. ber

About Imogene T. Bishop

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