Tag Archives: customer experience

Restaurant Week: How to Attract New Customers and Increase Your Revenue | modern restaurant management

A large, community-wide event like Restaurant Week can be the perfect boost to start 2022 off successfully. Without a doubt, it has become a community favorite across the country. Consumers are drawn in by the promise of discounted meals at their favorite restaurants, as well as by new arrivals and …

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How tech tools are helping restaurateurs do more with less | modern restaurant management

Ensuring customers experience true hospitality is like running a successful restaurant. Thanks to restaurant technologies, it is possible not only to provide a superior customer experience – the heart of hospitality – but also to take things to the next level. Yes, the importance of a good customer experience has …

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Is contactless forever? | Modern restaurant management

[ad_1] The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps most important has been the rise of the contactless restaurant experience. The pandemic has forced restaurants to adapt not only to a new, leaner business model, but also to new consumption behavior. With customers opting for …

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NCR Reveals Hospitality Trends and Forecasts for 2022 | Modern restaurant management

[ad_1] Restaurateurs once again find themselves refocusing their priorities and changing their plans for 2022. Here are some trends that NCR is watching as we approach 2022. Tackle the labor shortage with hiring incentives As sales tend to increase, the National Association of Restaurateurs reports that three in four operators …

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Avoiding Dishwashing Problems Ensures Profitable Kitchen | Modern restaurant management

[ad_1] The best restaurants are those that keep internal processes running smoothly to ensure a great customer experience. Food preparation by experts results in attractive and delicious dishes, employee training reduces errors that can increase wait times, and proper dishwashing keeps plates, glasses and utensils pristine. In an increasingly digital …

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Drive-Thru customer experience revolutionized with AI | Modern restaurant management

[ad_1] The current COVID-19 crisis has not only transformed the global social, political and economic climate, but has also changed the way businesses operate. Restaurants have been hit particularly hard, and as dust settles on the pandemic’s impact on the industry, they are forever changed. As a result, many beloved …

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Business Models for Offsite Sales (Sponsored Post) | modern restaurant management

No matter what kind of restaurant you own, what kind of food you serve, or what regular customers come through your door, you need to focus on making door-to-door sales a key aspect of your restaurant business. Restaurants are unique and as such need a unique approach to offsite sales. …

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restaurants rely on the cloud to improve their operations and customer experience | Modern restaurant management

[ad_1] Go digital – increasingly a first choice among restaurant management. Restaurants today are meant to deliver an Amazon-like experience: knowing the preferences and culinary habits of customers and delivering food, whether it’s to the table or to their door, without delay. As such, it’s crucial for restaurants to find …

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Reduce risk with modern catering technology

[ad_1] Article written by Greg Staley, CEO, Synergy Suite There are many things that can keep you awake as a restaurateur. Variables such as rising food and labor costs, the possibility that a food safety issue could make customers sick, or that a new employee forgets their training and creates …

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Dos and Don’ts of Restaurant Franchising in 2021 | modern restaurant management

Restaurant ownership trends change over time, but the COVID-19 pandemic has accelerated consumer and investor trends. Consumer expectations have been permanently changed, and there are some key characteristics to look for when looking to invest in a franchise that will meet those expectations. Concepts to invest in Investors have continued …

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Simple tips for delivering an exceptional customer experience post-pandemic | modern restaurant management

As we return to in-person dining across the country, restaurants are facing another challenge: delivering an exceptional customer experience (CX) to customers who come in with high expectations after more than a year stuck at home. Not only is there a ripe opportunity to attract formerly take-out only customers for …

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Ambient technology is the future of restaurants | Modern restaurant management

[ad_1] Adoption of restaurant technology has accelerated throughout the pandemic, moving digital tools from futuristic accessories to essential components of daily operations. Adoption of in-house technologies has become necessary to keep restaurants open throughout the pandemic, restart operations after temporary shutdowns, and pivot services to maintain revenue while following improved …

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Expected effects of the COVID-19 pandemic on restaurants | modern restaurant management

Is it already over? Not just quite, but we can already see some effects of COVID-19 in the hospitality industry, especially restaurants. It looks like: nothing will be like before. Nevertheless, these effects should not be considered dramatic and apocalyptic. As in any other analysis, there are pros and cons. …

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Data and the Customer Experience (Podcast) | modern restaurant management

The importance of restaurant data is the focus of this episode of The Main Course. Covering everything from revenue to waitlist information, data can provide important insights into a restaurant’s performance and how it improves the customer experience. Mike Vichich, co-founder and CEO of Wisely, talks about empowering brands to …

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Five keys to success for post-COVID QSRs | modern restaurant management

There is no doubt that 2020 has been a transformative year for the restaurant industry. It quickly became clear that the brands best able to respond to the challenges posed by COVID restrictions and changing customer behavior were those with a strong digital foundation. When drive-thru, curbside and delivery became …

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The future of catering | Modern restaurant management

[ad_1] When you think about the future of the dining experience after COVID, it’s easy to focus on things like digital-only self-service, sci-fi-style drone delivery of food, and taking pills or drugs. shakes instead of food. The reality is that the real next generation of catering will be about improving …

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SiteMinder Creates the New Standard for Modern Hotel Chains and Groups to Manage Their Distribution

[ad_1] SiteMinder, the world’s largest open hotel commerce platform, launched SiteMinder Multi-Property to set the new distribution management standard for modern hotel chains and groups, giving revenue teams critical distribution controls instead of the outdated features and high costs that typically come with legacy systems. Technology allows hotel chains and …

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How the pandemic is changing guest behavior

[ad_1] Restaurants ranked as one of the hardest hit sectors of the economy during the pandemic, along with airlines, hotels, gyms and movie theaters. A year later, we see the promise of accelerating vaccination rates and the lifting of crippling capacity restrictions on restaurants. While we all know that in-person …

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How Advance Ordering Restaurants Can Avoid a Dull Experience Modern restaurant management

[ad_1] The COVID-19 pandemic has forced thousands of traditional restaurants to transform into restaurants ahead of time; before the pandemic, only 15% of restaurants offered curbside pickup; today, it’s up to 70 percent. But volume doesn’t translate into success: Many restaurant chains have struggled to implement an efficient curbside pick-up …

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Discover and understand the modern hotel guest

[ad_1] The year 2020 has brought many new challenges to the hospitality industry, and looking ahead to the coming year, operators must continue to adjust their operations to meet the needs of hotel guests who continue to be affected by the pandemic. From reservation to payment and beyond, operators must …

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Adapt to changing expectations of modern hotel users

[ad_1] Robert Green Company’s recently completed $ 120 million Pendry San Diego is a 317-room boutique hotel designed by Montage in San Diego’s historic Gaslamp District. (Gensler) To meet the changing expectations of today’s travelers, the new hotels feature active social spaces that encourage interaction between guests, offer unique experiences …

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