Using technology to tackle the labor shortage | Modern restaurant management


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Every industry has felt the impact of the labor shortage during the pandemic and now, with recovery efforts underway, companies are struggling to recover their employees quickly enough to respond to the rising demand. demand. Particularly affected by the staff shortage, restaurants are struggling to overcome the job crisis, with staff shortages being felt by both office and room staff. Although employment figures are on the rise, employment in food service establishments was still 1.5 million jobs below pre-pandemic levels in May, a decline of around 12% , according to National Association of Restaurateurs‘s data summary statistics from the United States Bureau of Labor.

However, consumer demand is only increasing. Without enough workers to meet restaurant demand, many restaurants have reduced their hours of operation and are dependent on overworked staff, hurting employee satisfaction and reducing critical staff loyalty. In the National Restaurant Association report, 75 percent of restaurateurs identified recruiting employees as their biggest challenge this summer, ahead of any other difficulties encountered in the industry’s recovery.

But all hope is not lost. Advances in AI-powered work management solutions, accelerated by the pandemic, can not only help alleviate overworked employees by streamlining operations, but they can also transform the service industry’s approach to work. beyond the current shortage.

Respond to staff concerns

Jobs in the restaurant industry are widely available, but the number of workers willing to fill vacancies is decreasing; with 78 percent of workers reporting that their mental health had been negatively affected in the past year, many leaving the industry say restaurant jobs are not worth the mental stress. However, when using the right technology, operators can begin to address common issues such as understaffing, employee burnout, and common salary issues.

By leveraging artificial intelligence (AI) and advanced forecasting algorithms, workforce management technology can tailor schedules to individual employee needs while aligning staffing levels with demand. By using real-time variables to make precise adjustments to demand forecasts, automated planning can accurately staff a flexible workforce and allocate hours during periods of high demand to meet demand, ensuring that customer needs are met while simultaneously reducing employee burnout. Additionally, this technology can help organizations apply different staffing standards to various parts of the day, leveraging a greater variety of skill levels to meet the needs of the service request.

Work management solutions with cross-platform functionality can also equip tech-savvy workers with mobile capabilities, allowing employees to clock in / out, adjust schedules, communicate with managers and track schedules. training programs from their mobile devices. Additionally, managers can use mobile technology to deliver digital employee surveys that collect feedback on staff morale and the workplace at hand, creating staff-wide transparency that helps maintain levels. high employee engagement.

Offer a competitive advantage over other employers

Many restaurant workers are moving into new industries, citing benefits and wages as a key factor in their decisions. In a recent study by Black Box Intelligence and Snagajob, about 87 percent of employees leaving the restaurant industry said they would prefer to have a fixed fixed salary rather than tips, and 51 percent of workers said restaurant work does not have schedules and the consistent salaries they want.

State-of-the-art work management technology can solve this problem by taking employee preferences into account. As younger generations move from the traditional schedule of eight hours a day, five days a week to experimental shifts, such as four 10-hour shifts or three 12-hour shifts, it is essential to offer flexible solutions for recover the manpower. Operators can use workforce management technology to develop a cross-use staffing approach that takes advantage of flexible hours and hours of work, giving employees the flexibility they want while maintaining efficiency. operational. Integrations with workforce management solutions that include early access to wages can resolve employee compensation issues by giving them the ability to withdraw wages and tips ahead of scheduled paydays, which gives them greater financial flexibility.

A dynamic and technical approach to the workforce will be essential for the restaurant industry to overcome the chspandrels of the current environment. Post-pandemic recovery requires a satisfied and well-balanced workforce, pushing restaurants to embrace innovative digital solutions and create a flexible workforce that fosters lasting success.

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About Imogene T. Bishop

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